to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support... on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS). Drive continuous improvement...
-Live Review). Set clear next steps and success checkpoints between each stage. Gather onboarding feedback (CSAT, NPS... Technical & Product Skills Strong working knowledge of Conga's solutions. Comfort with Salesforce fundamentals (profiles...
forecasts;build scalable processes to support the SMB service model;and meet or exceed CSAT and NPS targets. This position..., and resolve cases from our external stakeholders Contribute to individual and team-level operational metrics for CSAT...
(NPS, CSAT, CES) and translate customer feedback into actionable product and operational improvements via formal feedback... environment. AI Fluency: A proven track record of implementing AI/ML solutions (e.g., LLMs for support, automated ticketing...
innovative solutions that leverage the latest in Conversational AI, CCaaS (Contact Center as a Service), omnichannel engagement..., and improved engagement. CX Solutioning & Presales Leadership Lead the presales process for CX solutions, including proposal...
to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology... and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...
Enhancement Provide an empathetic, solutions-focused experience for every customer interaction. Send CSAT surveys post..., challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives...
Enhancement Provide an empathetic, solutions-focused experience for every customer interaction. Send CSAT surveys post..., challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives...
to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology... and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...
, and compliance considerations. Customer-centric lens: A bias for solutions that measurably improve customer outcomes (CSAT...