is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
on Mattamy's construction processes and is a technical expert in one or more phases of construction Understands CSAT measures... with appropriate construction experience required Minimum of 2 years' experience with Build Pro by Hyphen Solutions preferred...
with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured... an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility...
best practices to identify practical solutions and define a clear path to successful implementation. Build and maintain robust... understanding of AI capabilities, trends, and practical CX applications in order to implement AI-assisted solutions to scale the...
teams to deliver initiatives and scale solutions - Own end-to-end program delivery - including scope definition, resource... service operations including contact center metrics (AHT, FCR, CSAT, deflection), quality management, or training programs...
reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT... and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member...
, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building... frameworks such as customer health scoring, NPS (Net Promoter Score), or CSAT (Customer Satisfaction). Strong understanding...
reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT... and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member...
Come join the Strategy & Insights team within the Global Business Solutions Group (GBSG), supporting our platform... intercept survey programs (e.g. capturing metrics like CSAT, NPS, CES, open feedback) Technical expertise in managing survey...
patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes..., measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT...