. Monitor and report on key metrics such as containment rate, CSAT, and digital adoption. Collaborate with analytics teams..., Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Through our operating...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases...
support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Virtual Chief... with the SDM to facilitate and follow up on CSAT and NPS surveys. Renewal Management Proactively managing license...
transformation, integrating Artificial Intelligence (AI) and Generative AI (GenAI) into our solutions. We are seeking an Advanced... with an eye on elevating our services and solutions. Growth Responsibility, P&L and Resource Management Expand strategic...
from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions... response, transparency, and stakeholder communication. Drive operational rigor through key KPIs such as CSAT, MTTR, FCR...
, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical..., FCR, CSAT/NPS, IVR containment, and agent productivity;drive continuous improvement. Required Qualifications 10...
-native, intelligent CX solutions across member services, provider support, care management, and clinical operations. Key..., prioritization, sprint planning, and release readiness activities. Performance Management Own KPIs such as AHT, FCR, CSAT/NPS...
, operations, technology, and compliance to deliver human‑centered solutions at enterprise scale – and coach business partners..., technology, compliance, and change management;ensure solutions are feasible, scalable, and aligned to objectives. Coach...
, improving NPS or CSAT, and capturing cross-functional success stories. Actively position Endava as a leading industry player... FS commercial solutions, including digital and AI-enabled offerings. Pilot and embed new industry operating models...
focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging... of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage...