product capabilities so they can transform customer and business problems into actionable solutions... to measure KPI's (CSAT, customer effort, self service adoption, abandon rate, etc.) Strong understanding of the machine learning...
Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data... to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions...
excellence. Oversee architecture delivery for customer implementations, ensuring solutions align with Coupa standards, client... quality, CSAT/NPS, and utilization). Coupa complies with relevant laws and regulations regarding equal opportunity...
channels and AI-powered support solutions (chatbots, virtual assistants, self service tools, knowledge base articles...-offs, and friction Comfortable with tools like Tableau to measure KPI's (CSAT, customer effort, self service adoption...
conversational solutions. Monitor performance metrics (e.g., containment rate, escalation rate, CSAT) and use insights to drive...
Management Tools. For over 30 years, M-Tech Systems has provided cutting-edge enterprise data solutions for all aspects of the... live poultry operations cycle. We provide our customers with solutions in Business Intelligence, Live Production Accounting...
(expansion within Maintain accounts). Profitability (margin health) of accounts. Client satisfaction (CSAT, NPS). Team..., we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate...
interactions, driving high CSAT (Customer Satisfaction) scores. Contribute to HqO's internal knowledge base by documenting FAQs..., solutions, and troubleshooting steps. Collaborate across teams to ensure seamless customer experiences and share insights...
of innovative, scalable, and user-friendly self-service solutions—including the Vivint App, Panel, Support Site, IVR, chatbots...-functionally to deliver measurable results. This Role will report to the Sr. Director of Customer Solutions. Key Responsibilities...
but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization.... We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies...