Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data... to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions...
and reports that surface insights on SLA attainment, cost per ticket, CSAT, deflection, and efficiency. Conduct ad-hoc analyses.... Champion the adoption of AI-powered solutions-from chatbots to QA automation to workflow optimization-to continuously enhance...
on automating repetitive work and turning best practices into platform-level solutions. Take pride in enabling product teams... solutions over complexity and over-engineering. Care deeply about operational excellence: scalable systems, high availability...
on automating repetitive work and turning best practices into platform-level solutions. Take pride in enabling product teams... solutions over complexity and over-engineering. Care deeply about operational excellence: scalable systems, high availability...
and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning..., flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
to scale CrowdStrike’s ecosystem across a select group of solutions. Implement governance frameworks that ensure quality..., consistency, and partner accountability for customer success and CSAT compliance. Drive global enablement programs to build...
Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs..., driving CSAT and NPS improvements through clear communication and effective issue management. Collaborate cross-functionally...
solutions that deliver measurable value through our platform. Coach and scale a team of 5 CSMs, focusing on performance... (e.g. NRR, GRR, CSAT, TTV, Adoption) through strategic, intentional, and proactive management with your team, as well...
industries. We have best-in-class NPS and CSAT scores, and our customers rave about us. Plus, we are a fully remote company... and configuration to post-launch optimization — and that their technical solutions are built to scale. You'll lead a team...
solutions to reduce friction for our Live Sellers. As an Individual Contributor on the Seller Success team, you will operate... effectiveness, adoption at scale, and seller outcomes (GMV, retention, CSAT). As a Senior Manager, you will also drive discovery...