Senior Customer Success Manager
in internal systems, including Gainsight and Salesforce.com Provide feedback and guidance to leadership on key signals...
in internal systems, including Gainsight and Salesforce.com Provide feedback and guidance to leadership on key signals...
skills, and the business impact of your work. Advanced proficiency in research tools such as Optimal Workshop, Gainsight...
solutions Deep business operations expertise - has solid experience with SFDC, Gainsight, and adept with creating reports...
, Customer Success Operations and Business Intelligence to align content with Gainsight-powered automation and segmentation... learning initiatives. Track performance of content initiatives using Gainsight and other analytics tools. Continuously test...
and a relevant bachelor';s degree. Proficient in desktop productivity tools and CRM systems (e.g., Salesforce, Gainsight...
, such as Salesforce, Gainsight, Jira, WorkRamp, Mindtickle, or Highspot, and leveraging these tools to improve workflows and adoption...
on strategy and execution. Model best-in-class customer success practices. Leverage technology tools (e.g., Gainsight... effectiveness. Use Gainsight, Salesforce, and related tooling to maintain accurate account data, health scores, and activity...
of resources provided to pro-actively monitor and manage Customer outcomes and success to include: Gainsight Salesforce... using Gainsight Involvement with HFMA...
. Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning...
. I have worked with Customer Success platforms like Planhat, ChurnZero, or Gainsight. I’m familiar with strategic account...