runs on: Salesforce (including CPQ/RevCloud), NetSuite, Workday, Certinia, Gainsight, Zendesk, Atlassian, Slack, Workato... a portfolio spanning Salesforce/CPQ, NetSuite, Workday, Certinia, Gainsight, Zendesk, Atlassian, Slack, Workato, and the rest...
, and routing of AI-escalated tickets Serve as a hands-on admin across our broader support tooling, including Sprinklr, Gainsight... assist, or other AI-powered support tooling Admin experience with Sprinklr, Gainsight, MaestroQA, Assembled, or Salesforce...
, Gainsight, and Salesforce. Experience with A/B testing methodologies and reporting tools. Nice to Have Experience...
such as Gainsight or Totango. Federal Procurement Knowledge: Familiarity with federal procurement processes, compliance requirements...
), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g...
(for example NetSuite). Experience with customer success, support, or services platforms (for example Gainsight, Zendesk, Certinia...
experience. PREFERRED QUALIFICATIONS Previous Gainsight experience or other customer success management platform Previous...
platforms (Skilljar, Gainsight CE, Northpass, Docebo, or similar) Technical fluency with SaaS products — not a developer...
, executive engagement, and escalations Use Salesforce, Gainsight, product usage, and other customer signals to identify trends..., sound judgment, curiosity, and a bias toward action Experience with Salesforce, Gainsight, or similar customer platforms...
future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world...’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes...