Customer Success Manager
such as Custify, ChurnZero, Vitally, Gainsight, or Totango Familiarity with SFTP/FTPS file transfer workflows or technical product...
such as Custify, ChurnZero, Vitally, Gainsight, or Totango Familiarity with SFTP/FTPS file transfer workflows or technical product...
, wastewater, stormwater). Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM...
· Define backend data requirements with Data Engineering. · Ensure accurate integration of LMS, Gainsight, Salesforce...
department to produce effective campaigns Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight Follow...
includes service steps, revenue growth and renewals Identify and share market trends Utilize Gainsight partner success... with Gainsight or similar Customer Success platform Commitment to embracing a continual learning environment and contributing...
, and Gainsight or Salesforce CRM. Strong ability to communicate and interact with customer teams at varying levels of technical...
of business, including renewal and expansion targets. Working knowledge of CS platforms and tooling (e.g., Totango, Gainsight...
includes service steps, revenue growth and renewals Identify and share market trends Utilize Gainsight partner success... with Gainsight or similar Customer Success platform Commitment to embracing a continual learning environment and contributing...
across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight Gather requirements from CX Operations leaders... across Zendesk, Salesforce, and Gainsight Build tools and automations for ticket routing, case summarization, sentiment analysis...
tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement...