(Vitally, Gainsight, or similar). Strong experience managing post-sales analytics (retention, churn, expansions, performance...
(Vitally, Gainsight, or similar). Strong experience managing post-sales analytics (retention, churn, expansions, performance...
to surface customer risks, track action plans, and drive timely completion of mitigation activities. Leverage Gainsight... with Salesforce CRM and customer success platforms such as Gainsight. Preferred Qualifications Experience in Customer Success...
, and retention across our SaaS products. This role uniquely combines technical execution using Gainsight PX & Journey Orchestrator...-on Ownership of Gainsight PX Create and maintain PX segments, engagements (guides, banners, modals), and surveys (including NPS...
-engineering 2 + years of experience using a CRM such as Salesforce and a customer success tool like Gainsight 2 + years Proven...
Advanced analytical capability;proficiency with Salesforce, Gainsight, and data-driven performance management Strong decision...
and repeatable service models. Data Fluency: Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk to build...
management initiatives across complex organizations Advanced analytical capability;proficiency with Salesforce, Gainsight...
, and retrieval systems. Experience with Salesforce, Gainsight, Gong, Outreach, or other CRM/enablement tools as data sources...
and Gainsight to measure impact and effectiveness Balance tactical requests with a consultative approach to ensure customer... (Salesforce, Gainsight, Tableau, Gong, etc) Demonstrated ability to manage complex client relationships Experience working...