Sr. Director, Global Customer Services Operations
(Salesforce), CS platforms (e.g., ChurnZero, Gainsight), PSA/services delivery tools (e.g., Mavenlink/Kantata, FinancialForce...
(Salesforce), CS platforms (e.g., ChurnZero, Gainsight), PSA/services delivery tools (e.g., Mavenlink/Kantata, FinancialForce...
Strongly Preferred Experience with ChurnZero, Gainsight, or comparable CSP Experience working with multi-product or multi...
, Gainsight, etc). Ability to interpret healthcare data and use it to inform product strategy. Experience working with legal...
relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality...
with Gainsight and Salesforce.com preferred. This is a remote role;however, applicants located within 45 miles of our Westlake...
in the energy industry or industrial software environments Familiarity with Customer Success platforms (e.g., Gainsight...
platforms such as Gainsight, Totango, ChurnZero, or similar tools. You Are Accountable. You own your book of business...
customer accounts. Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms. Exceptional...
, integrating and optimizing workflows across platforms such as Rudderstack, Salesforce, Gainsight, Avaamo, and Staircase... to enable user segmentation and curated experiences from CDP to Gainsight PX. Strong analytical, problem-solving, and process...
. Certifications & Tools: PMP certification is a plus. Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira.... Technical Tool Mastery: High proficiency with industry-leading customer success and workflow platforms, specifically Gainsight...