platforms — Verint, Calabrio, NICE, Acqueon. Conversational AI — Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy...
integrations across: ○ Telephony/IVR platforms (e.g., Genesys, NICE, Verint, Cisco, SBC’s, Avaya) ○ Transmit Security platform...
Qualifications Vendor certifications in multiple IDS, ACS, and CCTV systems Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
tools such as Five9 and Verint Experience using ServiceNow or similar ticketing systems Background supporting healthcare...
tools such as Five9 and Verint Experience using ServiceNow or similar ticketing systems Background supporting healthcare...
management and contact center tools such as Five9 and Verint Experience using ServiceNow or similar ticketing systems...
/TDM call center phones, Nice, Mattersight, Verint and ticket systems. The SCBC Coordinator will also manage call... regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Mattersight, Verint...
to approved schedule and arrives at work timely Maintains accurate accounts of time off in both Verint and HR Direct...
had to be recalibrated;strongly preferred Proficiency with WFM tooling (e.g., Verint, NICE, Calabrio, Assembled...