with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times. Are self...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
is required Experience providing user technical support on a cloud-based telephony platform such as 8x8, Dialpad, Five9, ZenDesk, NICE CXone...
plan Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners Identify...
where needed. Responsibilities: Using Zendesk to manage incoming customer calls and inquiries Placing wholesale orders and creating invoices..., offering samples Performing data entry and data management via Zendesk, QuickBooks and Zoey to track relationship history...
escalation and information flow within the IT Operations team. Provide data and reports on KPIs and trends using Zendesk ITSM...
. Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. Responsible...
like SAP SuccesFactors, SAP Concur, Zendesk Ability to build and communicate architecture leveraging modeling tools like Visio...