requirements Experience with ticket management systems such as Jira, Zendesk, Freshdesk, Salesforce Service Cloud...
, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...
Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff ZenDesk...
across Windows/Mac OS, networking basics, and common enterprise applications. Experience with ticketing systems (ServiceNow, Zendesk...
and respond to AV&C support tickets (Zendesk) Handle real-time issue triage and escalation Support conference rooms, executive... as needed Environment / Tools Ticketing: Zendesk (required), Jira Collaboration: Primarily Zoom (they are a Zoom shop), exposure to Teams...
, and procedural checklists. Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar). Ability to stay calm...
education Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc. Technologies We Use Zendesk...
customer service activity in Zendesk/Gorgias, including tickets, macros, and queue management. Maintain and update the Help... people and creating positive experiences. Strong written and verbal communication skills Experience with Gorgias, Zendesk...
+ years experience using Zendesk. Excellent communication skills (written and verbal) in explaining tough concepts...
and manage a knowledge base from scratch (Zendesk, Gladly, Help Scout, Notion, Guru, or similar), organizing content...