strategy, administration, optimization, and evolution of our support technology stack-including Zendesk, Ada, Sierra... primary owner for Zendesk, Ada, Sierra, and supporting Customer Care technologies. Define and execute the technology roadmap...
experience at a payments, fintech, or developer-tools company Experience with support ticketing platforms (Pylon, Zendesk...
, analytics tools-e.g., Zendesk, Salesforce Service Cloud, Intercom). Strong leadership, communication, and interpersonal skills...
such as document uploads, user profile updates, announcements, and Zendesk ticket submissions Proofread, upload, attach, and archive...
to the proper point of contact Manage and organize authentication Zendesk inbox Track post corrections found...
adopt new workflows or systems (change management) Experience with Intercom, Zendesk, or similar support platforms...
such as Salesforce, Zendesk, Qualtrics, or Medallia. Certifications in Customer Experience (e.g., CCXP) or related disciplines...
processes. Experience with Salesforce and Zendesk. Strong analytical and investigative skills. Advanced Excel skills...
such as Zendesk, ServiceNow or Jira Local, county and/or state government experience a plus, but not required How Will We Know...
in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk). Diagnose and resolve common technical issues including...