, ServiceNow, or Zendesk). · Escalate complex issues to higher-level IT staff when necessary. · Perform routine system maintenance..., security protocols, and best practices. Skills zendesk, jira, Network Troubleshooting, vpn, comptia a+ Top Skills...
is a plus Experience with software tools such as Zendesk and Mixpanel is a plus Highly detail-oriented and attentive Self-motivated...
. Demonstrated verbal/written communication skills. Preferred Requirements: Experience with Corrigo, MCIM / Salesforce, Zendesk...
, ticketing systems (e.g., ServiceNow, Zendesk), and remote monitoring and management (RMM) tools. Strong troubleshooting skills...
assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · ITIL v4 Foundation... with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years · ITIL v4 Foundation...
, overall trends and support improvement plan Review and optimize ticketing system (Zendesk and/or other) regularly...
such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. · CompTIA A+ certified Preferred Experience: At least three (3) years... · Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 3 Years · CompTIA A+ certified...
& Equipment Used: Computer (MS Office, FSR Connect) Experience with the Zendesk platform a plus Telephone/Cell Phone Copy...
. Managing Helpdesk Tickets of Telecom related issues using Zendesk. Configuring new hires user profiles for Voicemail... into meaningful incidents or tasks in the Zendesk system. Performs all duties in accordance with OCFO policies and procedures...
in English and Arabic languages Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk Bachelor...