LEARNING PROGRAM MANAGER (HYBRID-CHARLOTTE, NC)
experience with Articulate or similar e-learning authoring tools. Experience with Zendesk or other enterprise help desk...
experience with Articulate or similar e-learning authoring tools. Experience with Zendesk or other enterprise help desk...
Future, ThreatConnect, MISP Ticketing Systems: ZenDesk, ServiceNow, Jira, Remedy * Framework Proficiency: Incident...
, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...
behavior using critical data points. Familiarity with Zendesk and Microsoft Office product suite;intermediate Excel skills...
Experience working in a ticketing or case management system (e.g., DevRev, Zendesk, Jira) with strong ownership and follow...
such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities Track record of improving processes...
Zendesk ITSM on a weekly, monthly, and as-needed basis. · Responsible for daily ticket analysis and developing strategies...
Support & Service Delivery Manage and resolve Tier 1 & Tier 2 support tickets through Zendesk Troubleshoot system... satisfaction and responsiveness System & Platform Management Serve as the regional owner for Zendesk, including user access...
independently in the field Strong communication and customer service skills Experience with ServiceNow, Zendesk, or similar...
independently in the field Strong communication and customer service skills Experience with ServiceNow, Zendesk, or similar...