Help Desk, Zendesk case management system, email, or Instant Messaging. Other assignments result from HR projects requiring... that don’t require escalation within defined service levels Document issue resolution in Incident tracking system (Zendesk...
Dynamics CRM, Hubspot, etc.), Customer Contact / Support Systems (e.g. Salesforce Service Cloud, Zendesk, etc.) and to a lesser...
. Familiarity with CRM or ticketing tools (e.g., Salesforce, HubSpot, Zendesk) is a plus. Experience supporting multiple...
, such as Zendesk or Salesforce, preferred Knowledge of transportation and logistics processes and systems Preferred Qualifications...
fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...
. (Intermediate) Technology Proficiency: Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect...
systems (e.G., ServiceNow, FreshDesk, Zendesk). Knowledge of cybersecurity best practices and data privacy practices...
as the primary technical support point of contact for the Zendesk Support and Guide environments for WA MASS and WA-immigrant....info, managing incoming requests, triaging issues, and ensuring timely resolution through the Zendesk tech support queue...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
simultaneously Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar) Proficient in Google Workspace...