IT Support Technician
systems such as ServiceNow, Jira, Zendesk, or similar. Powered by JazzHR...
systems such as ServiceNow, Jira, Zendesk, or similar. Powered by JazzHR...
systems such as ServiceNow, Jira, Zendesk, or similar. Powered by JazzHR...
, Five9, NICE inContact, Genesys, Zendesk, or Talkdesk. Understands agent desktop experience, queue routing logic, skills...
systems such as ServiceNow, Jira, Zendesk, or similar. Powered by JazzHR...
such as ServiceNow, Salesforce ServiceCloud, or ZenDesk Excellent verbal and written communication skills with ability to explain...
are a plus). Preferred Qualifications: Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms. Familiarity...
Experience working in a ticketing or case management system (e.g., DevRev, Zendesk, Jira) with strong ownership and follow...
across Zendesk (email, chat, phone). Monitor ticket queues to ensure timely and accurate resolution. Develop and maintain...-paced, high-growth environment. Nice to Have: Experience managing Zendesk or similar customer service ticketing...
software (e.g., Zendesk, Freshdesk, Intercom). Ability to multitask, manage multiple chat sessions simultaneously...
, and resolutions within the Zendesk ticketing system, escalating issues appropriately and maintaining a high-volume queue..., DNS, and DHCP. Experience with a ticketing system (Zendesk preferred) and strong documentation habits to support a high...