and coordinate a Zendesk-based support team, ensuring quality, priorities and efficient resolution flows. Maintain clear, reliable...
and machine consumption. Experience with support and knowledge tooling such as Zendesk, Confluence, or Jira. Familiarity...
solutions. Comfortable using customer service software, CRM platforms (i.e. Zendesk, Salesforce, Hubspot) and standard office...
fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...
disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable... platforms. Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce...
/ITSM platform (ServiceNow, Jira, FreshService, Zendesk, or similar) Hands-on Active Directory experience in a production...
social workers, clinicians, or similar frontline organisations in the US Experience using Zendesk or similar support...
solving, analytics, and/or process and technology deliverables. Experience with CX platforms such as Salesforce, Zendesk...
fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...
creativity with technical expertise. You’ll use Adobe Captivate and Adobe Learning Manager to create eLearning, Zendesk to build... or related platforms. Experience with knowledge base systems and collaboration tools (e.g., Zendesk, SharePoint, Confluence...