Customer Success Manager
Experience with CRM systems (Salesforce, Churnzero, Zendesk, etc.) Strong written and verbal English communication skills...
Experience with CRM systems (Salesforce, Churnzero, Zendesk, etc.) Strong written and verbal English communication skills...
, Aria, Logisense, Zendesk, and Salesforce knowledge a plus Strong analytical skills, exceptional organization and time...
to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce Web works...
-ticket queue in Zendesk Monitoring network and carrier alerts Level two customer technical support calls, emails...
. Technical Expertise: Proficiency in payment management systems such as Coupa, Zendesk, D365, or similar platforms, with a focus...
or in a call center Bilingual is a plus, but not necessary Knowledge of ZenDesk, Ticketmaster Archtics and TmOne (or similar...
Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service Now Experience. Received EPA 608...
our subscribers log into their online portal, either for the first time, or troubleshooting technical issues Initiation of Zendesk...
, and ensuring alignment with company goals. The ideal candidate will have expertise in workforce management tools (such as Zendesk... Zendesk Workforce Management tools to forecast demand, optimize schedules, and ensure efficient resource allocation. Monitor...
, but not required: Experience with collaboration & productivity tools (Google Workspace, Slack, Zendesk, Zoom phones, Atlassian) Knowledge...