products (Google Suite, Dropbox, etc) Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc) Installing and supporting...
, and changes within Zendesk. Troubleshoot member issues, identify appropriate solutions, and escalate more complex matters when... industry is preferred. Experience working with help desk or ticketing platforms such as Zendesk is a plus. Intermediate...
reporting from CRM tools - Emplifi, Zendesk, Salesforce or equivalents. Understanding of contact center operations, customer...
, Scheduling and Estimate questions, along with some basic product troubleshooting steps. Responsibilities Accept ZenDesk...
). Working knowledge of help desk ticketing software (e.g., Zendesk). Physical Requirements Prolonged periods of sitting...
Proficiency in Intercom, Zendesk, Freshdesk, or similar support tools;adept at becoming proficient in new tooling quickly...: Experience creating workflow automations on Intercom, Zendesk, or Freshdesk Experience using workflow automation tools like n8n...
, telecommunications, distribution, or a related industry. Experience with CRM platforms such as Salesforce, Dynamics, or Zendesk...
email with warmth and clarity, triage a Zendesk ticket without losing track of five others, and make sure a lab result gets where it... that come in through the portal, the labs that need uploading, the tickets in Zendesk, the messages that need a response before end of day...
and platform setups in Zendesk under the guidance of senior team members. AI Tooling Adoption: Utilize approved AI tools to search.... Tools & Technical Setup: Experience with ticketing, documentation, and project tracking tools (Zendesk, Jira, and Confluence...
., Zendesk, Freshdesk, or similar platforms) is preferred. Professional Attributes: Excellent time management, active listening...