, Zendesk, Marketo). Strong grasp of APIs and data (REST, JSON, webhooks, SQL) and scripting in JavaScript or Python. * Hands...
transformation initiatives. Experience with Workday, UKG, and Zendesk systems. HR process or systems implementation/management...
Education Certification / Licensure Work Experience Knowledge / Skills / Abilities Experience with Zendesk, ServiceNow... assistants, generative content tools). Experience with Workday, UKG, and Zendesk systems. Experience with building and managing...
. Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack...
such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors. Knowledge of DOE...
usage (Zendesk). Shares monthly learnings with business partners and stakeholders to ensure key information is conveyed...
to close service gaps. Serve as a key point of contact for commercial servicing inquiries via platforms such as Zendesk... like Zendesk, Salesforce and other CRM systems. Project management skills with a focus on driving ROI-driven outcomes...
systems (eg. Zendesk, Jira) for issue tracking. Ability to explain technical concepts in simple terms to non-technical...
experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals...
of and maintenance of knowledge base platform (e.g. Zendesk Guide) and content within. Track and report on documentation usage, gaps...