, and Zendesk- Partner with data taxonomist who ensure data is properly normalized, deduplicated and accessible for analytics...
. Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. Responsible...
such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f. CompTIA A+ certification Preferred Experience... management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years ITIL v4 Foundation Required 0...
routing strategies, and omnichannel flows Experience integrating with CRMs (Salesforce, ServiceNow, Zendesk...
systems in database tools required. Experience with Sytline, SalesForce, Replicon, or ZenDesk preferred. Certificates...
government agencies to support, maintain, and resolve complex issues in their GitLab environments using tools like Zendesk...
, and Zendesk- Partner with data taxonomist who ensure data is properly normalized, deduplicated and accessible for analytics...
environment. Experience with a ticketing system (e.g., Zendesk, ServiceNow, or similar) is a plus....
. Strong verbal and written communication skills WE VALUE: Experience with Microsoft Office Salesfoce or Zendesk experience...
with ITIL frameworks and ticketing systems (e.g., Jira, Zendesk, Freshservice). · Knowledge of Azure, AWS, or similar cloud...