with at least one of the following: Any live chat software (Zendesk preferred) Any ticketing software (Zendesk preferred) Excellent written...
-to-have. You have experience with help center or knowledge base platforms like Intercom, Zendesk, or similar. You have a portfolio of content...
. * Manage and optimize the ticketing system (Zendesk): Take full ownership of the Zendesk queue with strategic oversight...
tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution Hands-on experience with HTML, CSS, APIs...
, Mode, or similar BI tools) Familiarity with Zendesk, JIRA, Confluence;SQL or data-querying skills preferred Ability...
goals. What You'll Accomplish Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand...
, scheduling ancillary & procedure appointments, uploading imaging and records, precertification for procedures, Zendesk requests...
tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution Hands-on experience with HTML, CSS, APIs...
. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical facility, including UPS...
working in a high-growth or startup environment where processes evolve quickly Experience with Zendesk or other customer...