, email setup, and basic hardware and software diagnostics. Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow...
(e.g., Assembled, Tymeshift, Playvox) Configure WFM tool integration with Zendesk for automated data flows Design... and analysis Experience with BI tools (Tableau, Power BI, Looker) Familiarity with Zendesk or similar support platforms...
like ServiceNow, Jira, or Zendesk We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company...
Experience with Zendesk or other customer support platforms Benefits (for U.S.-based full-time employees) 100% medical...
(i.e., Zendesk AI, Forethought, Ada) to maximize platform capabilities Establish success metrics and ROI measurement framework... utilization of Zendesk AI capabilities currently available but underutilized Integrate AI tools with existing support stack...
functions to ensure our enterprise systems, like Salesforce, Jira, Zendesk, and Intacct, along with their integrations..., like Salesforce and Zendesk, and integrating new tools, AI, and automations to support client onboarding, implementation management...
with platforms like Salesforce, Genesys, NICE, Zendesk, or Five9 required. Certifications in PMP, Six Sigma, or other project...
in computer software with prefence toward SAAS. Advanced experience with a CRM ticketing system, ie. Zendesk, Great Plains...
redesign and ongoing optimization of the Zendesk ticketing process, establishing standard procedures and best practices...
such as Zendesk but with a clear mandate to drive selection and implementation for future state tools (e.g., AI customer agents... and SQL, have knowledge of Zendesk and Zapier, or are willing to learn and can learn new tooling quickly. Problem solver...