in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Stays up to date on new features and product updates..., ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) Proficient troubleshooting skills...
all company channels (Zendesk, Outlook, Teams, etc). Other customer care-related support duties as assigned Must Haves...
methodology certifications Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools Proficient in support...
. Lead the strategy and execution of support technology platforms, including Zendesk, Netomi, and integrated AI/ML solutions... of Zendesk, Netomi, or equivalent AI-enabled support technologies. Demonstrated experience leading offshore teams and managing...
: AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Received EPA 608. Trained in NFPA70E. PHYSICAL WORK...
support. What You'll Do Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying... Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and hands-on experience with Zendesk and e-commerce platforms...
Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk... Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar Strong project management and leadership skills Excellent... (e.g., Zendesk Admin, Salesforce Administrator, ITIL Foundation) Familiarity with process improvement methodologies (e.g...