Tier 2 Technical Support Agent (Graveyard Shift)
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...
, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban) Desired ISTQB Foundation Level... tools (JIRA, Azure DevOps, ServiceNow) Familiarity with agile methodologies (Scrum or Kanban)...
with corporate platforms (ERP, CRM) such as Salesforce, SAP, Oracle, ServiceNow, etc. Understanding of microservices architecture...
Service and Support: ServiceNow, Jira, Azure DevOps Nice to have: Experience with APM tooling (Dynatrace, AppInsights...
with external vendors to ensure accuracy of reporting and invoicing. Process vendor invoicing payments. Respond to ServiceNow...
tools (ServiceNow ) · Strong analytical, communication, and stakeholder coordination skills. Benefits Employees...
-on knowledge of load balancers and firewalls desired. Familiarity with ITIL standards and technologies (ServiceNow) Scripting...
(Azure AD), Intune, M365 Admin Console, and Exchange. Experience with ServiceNow or comparable ITSM Systems. Excellent...
and virtual teams, both internal & external. Knowledge or experience in using a ticketing system like servicenow or freshservice...
Management: ServiceNow Vulnerability Check: Checkmarkz, Sonar Cube (Security) Location: Toluca hybrid scheme 3 days per week...