. Follow ITSM processes for incident, problem and change management using ServiceNow or an equivalent platform. Maintain... cause analysis skills. Experience working with ITSM tools such as ServiceNow or equivalent. PREFERRED SKILLS...
. Experience with file-based interfaces, scheduled jobs or batch processing. Familiarity with ServiceNow or an equivalent ITSM...
, ServiceNow preferred) Excellent customer service skills with ability to handle inquiries via phone, email, and chat Strong...
, ServiceNow preferred) Excellent customer service skills with ability to handle inquiries via phone, email, and chat Strong...
experience 3+ years in Software Industry preferred Experience leveraging service management platforms (e.g., ServiceNow...
, ServiceNow, and other internal proprietary systems Develop and maintain systems to track metrics for key performance indicators...
AI solutions into enterprise data platforms (Databricks, Snowflake, Palantir Foundry, Azure, AWS, ServiceNow, Power Platform...
management through Fiori Apps, ServiceNow, or equivalent tools. Experience designing and implementing data standards in the...
including Splunk and AppDynamics. Log, categorize, prioritize, and manage incidents through ServiceNow or Jira Service...
. Experience using ServiceNow, BMC Helix, or comparable ITSM platforms. Ability to perform technical root cause analysis...