in a timely and courteous manner Log, categorize, and prioritize service tickets using the ServiceNow platform Provide basic... issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
) and SQL/Oracle databases to support application functionality. Utilize ServiceNow or other ITSM tools for service request...
and proficiency with ITSM tools and incident tracking systems (e.g., ServiceNow) for monitoring, coordination, and reporting...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
Factory, Fabric. Workflow automation and orchestration: ServiceNow, Power Automate Data platforms: Databricks, Microsoft...
-user support for tools like ServiceNow and Oracle’s HR Compensation module, troubleshooting basic issues. Participate.../benefits administration, and general HR processes. Tech-savvy mindset with experience in tools like Oracle HCM, ServiceNow...
), Azure AD, Intune, M365 Admin Console, Exchange, and ITSM platforms such as ServiceNow. Bachelor’s degree in Computer...
certifications (AWS, Azure, GCP). ITSM experience (ServiceNow, Jira Service Management). Familiarity with regulated industries...
all steps, resolutions, and communications clearly (e.g., Zendesk, ServiceNow) Escalate unresolved issues to subject matter...