(quarterly and on-demand). Validate queue hygiene and proper ticket categorization within ServiceNow. Ensure smooth... with on-site and client teams during after-hours incidents, ensuring communication and incident documentation in ServiceNow...
practices and service management tools (e.g., ServiceNow). Skills & Attributes Strong analytical and problem-solving skills...
. Proficient in Microsoft Office, especially Excel, and data processing tools. Familiarity with Workday, ServiceNow, or other ERP...
delivery. Expertise in using project management methodologies and software, Jira, ServiceNow Portfolio Management, Smartsheet...
certifications. Desired: Experience with ServiceNow or similar incident/change management tools. At least 5 years of experience..., CCE, Contact Center, Telephony, IVR, SBC, Recording, WFM, Voice, ServiceNow, ITIL, PMP Minimum 5 years of experience...