knowledge** - Inbound / outbound call center platforms. - Case management platforms (Zendesk, SalesForce, Aric, Medalia...
and recording the service requests into Zendesk Ticketing system - Working with users to appropriately diagnose the nature...
to cover operational peaks. Familiarity with ticketing tools (Zendesk, Intercom, or similar) and proficiency in G Suite (Excel...
Desktop, etc. Ticketing Systems: ServiceNow, Zendesk, Jira. Good to have knowledge of Java, Pearl and Python: It...
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
of CRM platforms (Zendesk, Salesforce, or similar). Proficiency with cloud-based applications (Google Workspace, MS Office... experiences and achieving operational or performance goals. Intermediate knowledge of CRM platforms (Zendesk, Salesforce...
, Zendesk, or similar) Shopify or similar eCommerce platforms Google Workspace (Docs, Sheets, Gmail) Slack or similar team...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...