and one-on-one training - Experience working with software support tools such as Zendesk, JIRA, and Confluence or similar products - Ability...
at different stages of the process Work within Zendesk and Microsoft Excel to document actions and outcomes Coordinate...
service platforms (e.g., Zendesk). Strong analytical and problem-solving skills with an ability to translate complex data... and operational data from Zendesk. Customer Journey Management: Monitor and analyze user experience across different contact...
Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
) to log cases and track resolutions. ✅ Tools & System Knowledge Operate ticketing systems (Zendesk, Freshdesk, Salesforce...
, and Zendesk Familiarity with AWS and Airtable Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks...
, Success, Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk Some SQL...
Poweruser level experience with Gorgias, Zendesk, or similar platforms. 5. Data Tools Advanced proficiency in Excel...
Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
: solutions mindset, helping to nurture a passion for customer service Experience with Zendesk preferred Proficiency with Office...