Community Manager
efficiently in fast-moving environments. Experience working with customer support and social tools such as Zendesk, Gorgias...
efficiently in fast-moving environments. Experience working with customer support and social tools such as Zendesk, Gorgias...
). Systems & Automation: Define and implement tools and workflows (e.g., Zendesk, NPS, macros, routing, self-serve/FAQ, templates... implementing and optimizing CX tools and automation (Zendesk experience preferred). Results-Oriented: Demonstrated success...
Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
, Success, Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk Some SQL...
) to log cases and track resolutions. ✅ Tools & System Knowledge Operate ticketing systems (Zendesk, Freshdesk, Salesforce...
, and Zendesk Familiarity with AWS and Airtable Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks...
or messaging platforms Nice-to-Haves (Preferred) Zendesk or similar customer support tools Telephony or call management...
-management skills. Proficiency with CRM and ticketing systems (e.g., Zendesk). Strong problem-solving skills and ability.... Tools Proficiency Must-Haves (Required) Zendesk CRM systems Email and chat-based support tools Nice-to-Haves...
Poweruser level experience with Gorgias, Zendesk, or similar platforms. 5. Data Tools Advanced proficiency in Excel...
Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...