., Zendesk, Freshdesk). Familiarity with communication and collaboration platforms such as Slack, Google Workspace, and project...
, Airtable, Calendly, Google Calendar, Google Workspace (Docs, Sheets, Drive) Nice-to-Haves (Preferred) Notion, Asana, Zendesk...
cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar). Identify patterns in customer... skills with the ability to adapt tone to the Kitsch brand voice. Experience with helpdesk platforms (e.g., Gorgias, Zendesk...
calm under pressure. Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk...
notes using Zendesk. Deliver remote desktop support to both client and internal users. Proactively identify emerging...
integrations. Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools. Strong problem-solving and analytical...
to cover operational peaks. Familiarity with ticketing tools (Zendesk, Intercom, or similar) and proficiency in G Suite (Excel...
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
, Zendesk, or similar) Shopify or similar eCommerce platforms Google Workspace (Docs, Sheets, Gmail) Slack or similar team...
issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...