choices of LiquidPlanner, Github, Travis CI, Zendesk, Jira, etc. - Excellent Communicator - Able to facilitate meetings...
: Ability to manage a dense “to-do†list with zero balls dropped. Tech-Savvy: Familiarity with Salesforce, Zendesk, or Google...
enhancements Identify and link ZenDesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns...
: Use data to analyze trends and inform decisions;familiarity with service center technologies like Zendesk and Workday..., and so on. If you have experience with Zendesk that's a plus! Experience working in a multi-location and matrix environment. We appreciate...
service platforms (e.g., Zendesk). Strong analytical and problem-solving skills with an ability to translate complex data... and operational data from Zendesk. Customer Journey Management: Monitor and analyze user experience across different contact...
) to log cases and track resolutions. ✅ Tools & System Knowledge Operate ticketing systems (Zendesk, Freshdesk, Salesforce...
, and Zendesk Familiarity with AWS and Airtable Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks...
, Success, Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk Some SQL...
Poweruser level experience with Gorgias, Zendesk, or similar platforms. 5. Data Tools Advanced proficiency in Excel...
Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...