. Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect. Partner with healthcare...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
— including incumbent platforms (Genesys, Avaya, Cisco, Nuance/Microsoft) and cloud CCaaS providers (Amazon Connect, Google CCAI...
knowledge in Contact Center network topology Coordinate with other tech partners like Avaya, network partners and product...
Job Description: Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery... Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience Direct experience with Amazon Connect, Avaya...
Experience Prior call-center or helpdesk support experience (1 3 years). Familiarity with Microsoft Teams Phone, Avaya, Cisco...
to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys) where applicable. Development...
. Not support. Not CS ticket management. Background in CCaaS (Five9, Genesys, NICE, Talkdesk, Avaya, or equivalent) strongly...
contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms. Strong analytical and problem...
platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics, Workforce Management, or WFO...