from an on-premise Avaya contact center platform to the NICE cloud contact center solution. This role will be responsible for driving the...-functional stakeholder engagement. Responsibilities Lead the end-to-end migration from Avaya to the NICE cloud contact center...
, Genesys, Five9, NICE, Cisco, Avaya, or similar technologies. Experience integrating with third-party SaaS platforms, vendor...
for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified...
automation and orchestration for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...
), ePhone / Softphone, Aceyus and Avaya Call Distribution (ACD) systems. Thorough understanding of business process and systems...
platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony. Able to read SIP logs and debug independently across both routing...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...
skills necessary to operate multiple computer systems in unison to provide the most efficient care (i.e. EPIC, Avaya.... Voicemails and In Baskets. Accountable for retrieving and addressing patient needs obtained from Avaya Message System and EPIC...
, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge...