of the following technologies: QOS (Quality Service) with Cisco, Avaya, Cisco Switching and Layer 2 Protocols (VLANs, VTP... VPN, small office VPN, business to business VPN) Proven experience with VOIP phone systems (Lync, Avaya), IP Telephony...
EWS CRM Portal Service Browser BlueZone (Mainframe/COR) EDGE Google Lexis/Nexis SpyDialer ZAP Avaya cCas...
(or equivalent) Dialer (example: Aspect, Live Ops, Avaya) Management Experience Experience working with dialer platforms (e.g...
EWS CRM Portal Service Browser BlueZone (Mainframe/COR) EDGE Google Lexis/Nexis SpyDialer ZAP Avaya cCas...
, Cisco, Avaya, etc.) Experience configuring call routing, skill-based routing, and contact flows Familiarity with IVR...
with leading CCaaS platforms such as Genesys, Avaya, and Cisco. Your role Defining enterprise CX architecture strategy...
variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones...
Familiarity with solutions from Cisco, Avaya, Amazon, Microsoft, or major telecom carriers Bachelor's degree or equivalent...
variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...