incude but are not limited to: Operate and maintain government-owned telephony switches (PBX), including: Avaya Systems... will be offered after 30 days of employment Preferred skills or certifications: Avaya Certified Support Specialist (ACSS...
platforms including CUCM, Contact Center, Genesys, Avaya OneCloud, and Twilio (optional). Voice networking experience including...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...
Technician will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems... permits and cable locating activities. Responsibilities: Essential functions will include: Operate and maintain the Avaya...
and to manage priorities and workflow Working knowledge of Verint, Cisco CUIC, or a similar ACD reporting tool (e,g, Aspect, Avaya...
in Illinois. This position is on-site, with trips to different sites as needed and involves hands-on work with Nortel and Avaya... Directory Service Configuration (DSC) in Nortel systems. Design and manage routing within Avaya Session Manager. Collaborate...
Technology (AWS-preferred, Avaya, Aspect, etc.) Two years’ experience in a Call Center environment Requires a high level...
configuration and firmware upgrades Preferred Skills: Experience with ServiceNow Experience with Avaya systems Network...
, encryption). - Experience with NMB-like tools: MS Office, Google Workspace, Adobe, Avaya, printers/scanners, mobiles (iOS/Android...
scripting) Genesys scripting / PureConnect / Composer / Orchestration Designer Avaya Aura / Orchestration Designer Cisco...