environments. Proficient with Microsoft Office and contact center/back-office systems and tools (e.g., CxOne, Verint, Avaya...
. Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) - Avaya IP Office 500 PBX. Monitor...
environment. Experience with workforce management tools such as Verint, Avaya, or similar systems. An outstanding...
programs a plus 1-3 years' experience with Dialer based systems (Genesys, EIP, five9, Cisco, Avaya...
. Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.). Minimum of three (3) years of experience...
, Security+ CE or equivalent to meet requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms... Controller (SBC) and Avaya Aura Application Server. Expertise in SIP internetworking signaling and call flow. Demonstrable...
). Knowledge and experience on legacy collaboration systems (Nortel, Avaya, NEC, Mitel etc) is a plus. PAY RANGE...
- Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library Act 34 UPMC is an Equal Opportunity Employer...
and/or Network experience preferred High school diploma or equivalent Working knowledge of Windows, Cisco IOS, and/or Avaya...
major in a computer or mathematics-related field, or equivalent work experience. Experience with Avaya Enterprise Voice...