Sr. Manager, Global Technical Support (Call Recording & Analytics)
geographies. Industry experience with Voice Recording &/or Telephony Systems (Microsoft, Cisco, Avaya, RingCentral...
geographies. Industry experience with Voice Recording &/or Telephony Systems (Microsoft, Cisco, Avaya, RingCentral...
, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.) Responsibilities: Install and program UC platforms which may include... Certified, Microsoft MCSE, Avaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE). Proven ability...
proficiency in Excel SIP Trunking experience (ISP, Legacy PBX, Avaya, Third-Party) PSTN connectivity knowledge Quality...
, Cisco IOS, and/or Avaya Excellent written/verbal communication skills and be comfortable speaking over a radio. Basic math...
installation updates with assistance of professional engineers of microprocessor based systems intercom in house (Avaya phone...
servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones). - Install, configure, troubleshoot... with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO...
IT team members Manage VPN access, VoIP systems, and Unified Communications tools (Cisco and Avaya) Ensure timely...
on a number of projects where previous experience would be beneficial: Deployment of Avaya Cloud Office Implementation of .1x for network...
Specialization Other technical certifications (i.e. CCNA, Avaya ACE, etc.) Experience and knowledge of change management principles...
Communications Analyst will support enterprise-wide migration from Avaya/Centrex to SIP unified communications, including strategy... vendors and internal teams to meet deadlines Provide advanced technical and design support for Avaya CM, Call Center, and CMS...