with PBX systems (e.g., Asterisk, Cisco, Avaya) REQUIRED Understanding of SIP, RTP, SRTP, and WebRTC protocols...
and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys...
: Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library UPMC is an Equal Opportunity...
related experience. Skills: Telecommunications: knowledge of Avaya Aura Communication platform, call accounting, SIP...
to Campus Police and supervisor. Utilize Cisco Jabber and Avaya for internal and external communication. Lobby Greeter...
experience preferred, along with Healthcare related experience. Telecommunications: knowledge of Avaya Aura Communication...
, Aspect Workforce Management, Avaya Call Management System, JIRA Tool, Microsoft Office, Real Time Decisions, Structured Query...
of telecommunications upgrades, migrations, and cutovers (e.g., Cisco to Avaya, new site openings, or domain transitions). Document call... systems (Avaya, Cisco, Mitel, or similar). Knowledge of SIP, PRI, analog lines, voicemail, call routing, and call center...
, and Clearances: Preferred Licensure: · ACSS - Avaya Cert Support Specialist · ACCE - Avaya Call Center Elite · CXTECH - AVST...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...