, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols...
and repair server hardware and provide server administration Receive remote technical assistance call requests through Avaya...
providers, the Work Number, etc. 4. Proficient computer skills (Microsoft Word, Excel, Outlook, RightFax, Avaya OneX, etc.) 5...
# APIs for consumption by third-party clients and integration with platforms such as Avaya, ADC, Quiq SMS, Salesforce CRM...
of Telecom deliverables, i.e., Avaya, Cisco and Ribbon voice technologies Excellent communication, interpersonal...
migration from a legacy Avaya CS1000 / Session Manager environment with AudioCodes SBCs to a multi‑cluster Cisco Unified...
such as Avaya patching and Genesys testing. - Able to accurately track the detail required to ensure the call center maintains...
across Avaya, Microsoft Teams Phone, Cisco Webex Calling, session border controllers, carrier services, and contact center..., certificate management, voice resiliency, and interoperability practices. Engineer and support platform capabilities across Avaya...
for you! Systems Used & Experience Preferred: Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya...