. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM...), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server...
and service disruptions. Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams... or equivalent). Familiarity with CTI integration (Avaya AES, Cisco CTI). Ticketing systems (ServiceNow, Remedy, ITSM tools). Log...
and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 2+ years designing...
: Develops advanced solutions to a variety of highly complex engineering problems, platforms include Avaya, Juniper, Cisco, Zoom... of a systems life cycle to the end;Avaya Aura a must. Provides and applies advanced engineering to highly complex infrastructures...
;expected to understand how multiple telephony applications work together such as Avaya, Spruce, Salesforce Voice, Hello World...
telephony applications work together such as Avaya, Spruce, Salesforce Voice, Hello World Voice, etc. Leads the testing process...
architectures Network management tools (i.e SNMPv3, RESTCONF) Configuring and troubleshooting of call managers (e.g. Cisco, Avaya...
, Five9, Avaya, Cisco, or comparable) Working knowledge of SIP, RTP, and VoIP fundamentals in a multi-region enterprise...
others Creative, open-minded and willingness to adapt Desirable: Experience in Defense & Government, CMS, Avaya and Power Advantage...
, such as (but not limited to) Cisco, EMC, Dell Avaya etc. Customer service orientated and pro-active thinking. Problem solver who is highly...