troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... phones o Must be able to install Avaya phones o Must be able to troubleshoot Avaya and Cisco phones · Requires good...
of software required to complete ESA job functions (including Word, Excel, ACES, Avaya, eJAS, and BarCode) We partner...
(1–3 years). Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems....
clearly and accurately within the system Familiarity with call center platforms (e.g. Avaya) and using phone, email, chat...
experience Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya Some travel throughout the...
of the following or related certifications): Avaya ACA/ACIS Palo Alto PCNSA AudioCodes certification Microsoft Teams... implementations. Experience administering enterprise voice platforms such as Avaya Aura, Microsoft Teams Phone, Cisco Unified...
knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS Supervisor..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
. Certifications: One of the following certifications is mandatory to qualify for the position: BICSI Installer 1 Avaya Certified...
Avaya Skill Set Audit Audits skill sets for all agents that access CMS Ensures correct skill set sand priorities...
. Certifications: One of the following certifications is mandatory to qualify for the position: BICSI Installer 1 Avaya Certified...