Product Manager / Consultant (Interactive Voice Response (IVR) & Call Routing)
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
, ConnectWise, and PDQ or similar tools Knowledge of Avaya Phone Systems Experience setting up and supporting Dell equipment...
hardware support to multiple lines of businesses! In this role, we may respond to an issue with Avaya or Cisco phone systems... experience Knowledge of Cisco/Avaya voice systems and T1/Data circuits Ability to terminate and solve CAT6a cabling Knowledge...
& Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based...
and AVAYA knowledge is an added advantage PHYSICAL JOB REQUIREMENTS Ability to sit for extended periods of time...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
troubleshooting (SIP, H.323). Familiarity with other UC systems (Avaya, Microsoft, Oracle) and Cisco UC solutions (CUCM, CUBE, CMS...
working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE...
& Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based...