documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
, Cisco, Avaya, etc.) Experience configuring call routing, skill-based routing, and contact flows Familiarity with IVR...
variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones...
with leading CCaaS platforms such as Genesys, Avaya, and Cisco. Your role Defining enterprise CX architecture strategy...
Familiarity with solutions from Cisco, Avaya, Amazon, Microsoft, or major telecom carriers Bachelor's degree or equivalent...
/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice). Mobile device management and support...
variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones...
platforms (Cisco UCC/UCCE, Avaya), Genesys web‑based contact center solutions, Cisco Finesse for agent desktop/call control...
) Learn to provide Tier 4 engineering support under supervision Learn and support platforms such as Skype for Business, Avaya... Certifications SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
center platforms Cisco Contact Center Enterprise Genesys Pure Engage, PureCloud or Pure Connect Avaya Aura NICE InContact...