Working knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge...
Participate in non-prime 24x7 on-call rotation in response to field support incidents Maintain Avaya equipment hardware... such as removing/replacing phone components, headset issues and verification of network wiring Configure and support Avaya equipment...
, resilient IP voice and video network, configuring Cisco, Juniper, Avaya, and SD-WAN components, and resolving complex SIP..., and distributed firewall infrastructure. Configure and Maintain Avaya and SD-WAN Components: Ensure proper setup, integration...
, and specialized expertise in Audio/Visual (A/V) systems and Avaya telephony. The ideal candidate is a proactive problem-solver who... Communications Support: Administer, maintain, and troubleshoot the Avaya Communication Manager (CM10) environment Perform station...
platforms and technologies (e.g., Genesys, Avaya, Nuance) Knowledge of user experience (UX) design principles and human...
, 8x8, Avaya, Vonage, or equivalent experience Development experience in a team-oriented workplace, outstanding...
skills preferred Must have prior experience in planning/managing workforce Reporting experience using Avaya, Aspect or IEX...
with Avaya and/or SPOK systems Experience with quality assurance and performance metrics programs Experience managing large...
with: Experience in a medical or hospital call center Familiarity with emergency communication procedures Experience with Avaya, SPOK...