and business stakeholders Preferred Experience NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar...
from an on-premise Avaya contact center platform to the NICE cloud contact center solution. This role will be responsible for driving the...-functional stakeholder engagement. Responsibilities Lead the end-to-end migration from Avaya to the NICE cloud contact center...
, Genesys, Five9, NICE, Cisco, Avaya, or similar technologies. Experience integrating with third-party SaaS platforms, vendor...
for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya Certified Expert (ACE), Unified...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...
automation and orchestration for voice and video systems. Cisco Certified Network Professional (CCNP), Collaboration Avaya...
), ePhone / Softphone, Aceyus and Avaya Call Distribution (ACD) systems. Thorough understanding of business process and systems...
, Avaya, Verint, NICE, Aspect). 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...
platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony. Able to read SIP logs and debug independently across both routing...