contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role... contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout...
). · Background in contact center technologies such as Avaya, Genesys, or Twilio...
of Cisco CCNP Collaboration or higher certification Experience in all UC systems including Avaya video phones, Microsoft Skype...
and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc. Designs, develops, implements...
devices, conference bridges, call management servers) Experience with Avaya Communication Manager, Call Center technology... and Education SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center...
, to include Avaya/Nortel telephone switch interfaces Understanding of RF transport mediums to include cellular, microwave...
, and VoIP protocols, including hands-on experience with major platforms (e.g., Cisco Unified Communications Manager, Avaya Aura...