, and emerging trends. Utilize ConnectWise & Smartsheet to ensure complete, accurate, and timely documentation and record keeping... or standards (e.g., PSP, UL 2050). Working knowledge of ConnectWise Manage, Bright Gauge, Smartsheet, & QuoteWerks. Key...
qualifications: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical insurance Vision...
, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...
productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.... Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level...
in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through... Monitor and update tickets in ConnectWise or other PSA systems Document resolutions, time spent, and follow-ups Escalate...
hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy Participate in pod alignment discussions...
- ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable adopting and using AI-powered tools as part of daily...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...