in ConnectWise Send weekly client-facing project status updates and participate in check-in meetings Engage in team... with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills...
with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
's communication policy.’ Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise..., and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end...
to dive deeper. · Administrative Tasks: Enter time and expenses in ConnectWise PSA, attend scheduled meetings, and complete...
Management are a plus. Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
, and outcomes within CRM systems (HubSpot, ConnectWise). Maintain strong CRM hygiene to support reporting, pipeline visibility... with CRM platforms (HubSpot and/or ConnectWise preferred). Familiarity with sales engagement and prospecting tools...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve complex...
- Corporate Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...