in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
, or common SMB IT infrastructure preferred. Experience with ConnectWise Manage or similar PSA platforms preferred. PMP, CSM...
Certifications (AZ-104, AZ-305, MD-102, etc.) CCNA/CCNP, VCP, ITIL Experience with Autopilot, Intune, automation, or ConnectWise...
experience desired, not required. Familiar with Enterprise IT best practices preferred. Experience with ConnectWise...
and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include...
(PowerShell preferred). Preferred Technical Experience - ConnectWise Manage and Automate. - IT Glue documentation platform...
& Microsoft 365 Microsoft Entra ID (Azure AD) Remote monitoring & management tools (e.g., NinjaOne, ConnectWise Automate, Kaseya...
etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...
, troubleshooting steps and client interactions in the ConnectWise ticketing system. Skills/Must have: Proven experience...