ConnectWise (PSA) Microsoft 365 Suite – Full Spectrum knowledge of platform and administrative tools SonicWall Management Tools...
calls and chat requests from our call center. Identify incoming service requests within ConnectWise Triage board and remove... dispatch and/or coordination experience is highly desired. Experience with ConnectWise or similar ticketing systems is highly...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
) such as Kaseya, ticketing system such as Autotask or Connectwise. provided exceptional customer service and technical expertise...
support tools and remote desktop protocols Tools & Systems (Preferred): PSA/Ticketing systems (Autotask, ConnectWise...
. Familiarity with Microsoft 365 migrations, Azure projects, or common SMB IT infrastructure. Experience with ConnectWise Manage... with ConnectWise Manage or similar PSA platforms. PMP, CSM, or similar certifications....
;Use remote control software (Intune, ConnectWise, etc.) to troubleshoot and resolve end user technical issues;Resolve...
transportation, Driver's License. Preferred Technical Experience: PSA Platforms: HaloPSA or ConnectWise Manage RMM Platforms...: ConnectWise RMM, Automate, or Datto RMM Documentation Tools: IT Glue or Hudu Security Tools: Email phishing simulation platforms...
with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
with Cisco DUO Experience with ConnectWise Experience with SonicWall Firewalls What you'll do as the Junior Implementation...