, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate... performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals...
processes. Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation...
, and milestones in our collaboration tools such as ConnectWise and Microsoft Teams. Assign tasks, track progress, and hold... negotiations and approvals. Proficiency with Microsoft Office and collaboration tools (for example, Microsoft Teams, ConnectWise...
processes. Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation...
with ConnectWise and Smartsheet highly preferred Certifications CAPM certification highly preferred (required within 6 months...
/ TAM / vCIO / Client Success experience Strong experience with ConnectWise Manage (required) Strong experience..., and service alignment Keep accounts organized and documented inside ConnectWise Identify and close upgrades (security, users...
Automation Tool (ConnectWise PSA) To ensure that systems, processes, and methodologies are followed according to company...
and sound judgment. Experience with ConnectWise or similar ticketing system preferred. We may use artificial intelligence...
environments Handle ticket queues in our PSA (we use ConnectWise, but we'll train you if you haven't used it) Deploy...
of server and network monitoring tools (SCOM, ConnectWise, SolarWinds Orion, Liongard) Strong written and oral communication... Active Directory, GPO, DNS, and other core windows services Familiar with ticketing tools (currently using ConnectWise...