experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues.... Technical Proficiency: Experience with ConnectWise preferred;familiarity with troubleshooting medical software and equipment...
​Ability to understand how data flows in software system and develop understanding of the innerworkings of ConnectWise purchasing, drop ship...
(2012 and higher) / Active Directory. - Windows 10 and 11. - Office 365 / Microsoft 365 / Entra ID. - ConnectWise...
reports and provide insights to the sales team and management. Learn ConnectWise Manage system for creating, maintaining...
of problems, and perform all levels of routing incident analysis. Utilize monitoring tools such as Kaseya VSA, Connectwise..., etc. Familiarity with ticketing systems such as ConnectWise Manage. Experience supporting virtual desktop environments, preferably...
of problems, and perform all levels of routing incident analysis. Utilize monitoring tools such as Kaseya VSA, Connectwise..., Meraki, Sonicwall, Fortinet, etc. Familiarity with ticketing systems such as ConnectWise Manage. Experience supporting...
. Proficiency in Microsoft environments and applications, ConnectWise Manage or similar ticketing systems, and Active Directory...
or tools like ConnectWise is a plus. Qualifications: Education: High school diploma or GED required. Skills...
and dispatching software. Connectwise Manage a plus Ability to prioritize and manage multiple tasks simultaneously Customer service...