). Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: Highly detail-oriented...
and review in ConnectWise. Communication with customers as required: keeping them informed of incident progress, notifying them... engineer level support. Enter time and expenses in ConnectWise as they occur. Enter all work as service tickets...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
certification OR equivalent experience. Familiarity with tools like ConnectWise, Automate, and IT Glue or equivalent systems...
Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM...
Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise...
in a multi-client IT environment Advanced experience with ticketing systems, such as ConnectWise Manage PSA, and RMM platforms...
Bachelor’s degree in Information Technology or related field (preferred) Experience with ConnectWise solutions or similar PSA...
required. Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, etc.). Experience with ConnectWise and/or Smartsheet...
from our ConnectWise PSA system Ensure billing details are correct — taxes, rates, POs, discounts, agreements Post and apply payments... promptly Maintain clean, error-free sync between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized...