Service Desk Technician II
using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve client issues, conducting root...
using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve client issues, conducting root...
's and/or ConnectWise and Oracle. Who we are CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design...
: RAID, iLO, DRAC, Bare Metal Restores, Backup methods LabTech or similar RMM experience ConnectWise experience or similar...
to Have PSA and RMM familiarity: Experience with MSP operational tooling including ConnectWise, Autotask, NinjaOne, or HaloPSA...
: Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA...
, Kaseya, ConnectWise, or similar) Microsoft 365 and cloud environments Cybersecurity solutions (MFA, EDR, backups...
., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical.... Preferred Experience: Experience with ConnectWise. Certifications such as CompTIA A+, Network+, or Microsoft Certified...
Duties and Responsibilities Utilize IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow, Jira Service... such as ConnectWise, ServiceNow, or Jira Service Management. 2 years previous customer service experience. Excellent with oral...
, supported by the team Working in an advanced ticketing system and RMM (ConnectWise). QUALITIES...
except for e-automate. The systems you are responsible for are Connectwise, CEO Juice, FM Audit, and any other systems that are added...