across multiple concurrent projects using tools such as ConnectWise Manage, Smartsheet, and other required platforms Prepare... Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask, Jira, Asana, Smartsheet, MS Project...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...
core operational platforms (e.g., ConnectWise, IT Glue, Kaseya) to drive effective service delivery, documentation quality... scenarios. Experience leveraging and optimizing service delivery platforms (e.g., ConnectWise, IT Glue, Kaseya) to improve...
, and endpoint imaging. Platform Familiarity: Exposure to ITSM platforms (such as ConnectWise) and documentation tools (like ITGlue...
Collaborative and positive mindset Organized, analytical and thorough is a must Proficient in Salesforce and Connectwise...
environment, particularly utilizing the ConnectWise suite of products Scripting / Automation Framework knowledge: PowerShell...
and end users Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...