Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise Manage... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
? (Project+, PMP, ACP, Certified Scrum Master, etc) Project management certifications? You are a tool master - ConnectWise...
;ConnectWise or similar acceptable with willingness to learn Autotask quickly). 2–4+ years in IT services, MSP, or technical...
Technology related field is preferred Proficiency or familiarity with Connectwise, Datto, Ninja, or similar products Ability...
, or common SMB IT infrastructure preferred. Experience with ConnectWise Manage or similar PSA platforms preferred. PMP, CSM...
and RMM tools (e.g., ConnectWise, Datto, NinjaOne, Kaseya, Autotask). Ability to screen for real technical depth, not just...
operating systems and Microsoft Office 365 applications Proficiency with ticketing systems (e.g., ConnectWise, ServiceNow, Jira...
Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...