SOC Siem Analyst
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
. Ensure timely time entry on tickets using ConnectWise Manage. Requirements Preferred candidates for this role.... Experience with ConnectWise Manage software is helpful. Experience with Microsoft Office software (Word, Excel and Outlook...
Support/use of ConnectWise Manage and ScreenConnect Experience in data and platform migrations;e.g., Email security...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
in ConnectWise Send weekly client-facing project status updates and participate in check-in meetings Engage in team... with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills...
from remote monitoring tools. · Schedule internal and field technical resources on the ConnectWise dispatch portal · Monitor... within agreed service levels · Enter all work as service tickets into ConnectWise Requirements · Experience with technology...
, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team...
workflows. The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise... technical support for MSP clients across multiple environments Work daily in ConnectWise Manage for ticketing, time entry...