alerts, manage your ticket queue in ConnectWise, and document every incident clearly and completely You will configure... with an RMM platform (N-Able, LabTech, or similar) and ConnectWise or equivalent PSA Located in Northern NJ;must be able...
with one or more MDM platforms 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise...
Experience working with monitoring platforms (ConnectWise, Avik, Huntress, etc.) Excellent written and verbal English...
with ConnectWise and DattoRMM is a plus Certifications (Preferred but Not Required) Microsoft certifications Cisco certifications...
: RMMs (such as NinjaOne, ConnectWise Automate, Kaseya VSA, Synchro) PSAs (such as Halo, Autotask, ConnectWise Manage...
, email, and our client portal Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling Coordinate... systems (ConnectWise is a plus) Self-starter mindset with a collaborative, team-first attitude Valid driver’s license...
for entering all work, time and expenses in ConnectWise as they occur. Maintain certifications required for position... (e.g., ConnectWise) Strong leadership, negotiation, and conflict resolution skills. A customer-focused and professional...
and written communication skills Familiarity with CRM systems (HubSpot, ConnectWise, Autotask, etc. preferred) Ability to manage...
standards is a plus Experience with construction site visits preferred Experience with ConnectWise Manage or similar platforms...
. Optional / Desired Experience working with Microsoft Office 365 and Microsoft Azure from a sales perspective ConnectWise...