Client Success Manager
management platforms (e.g., ConnectWise)....
management platforms (e.g., ConnectWise)....
management platforms (e.g., ConnectWise)....
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
Exposure to Cisco or Fortinet networking equipment Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise) Basic...
such as: ConnectWise Manage NinjaOne (RMM) CloudRadial Quoter Relevant certifications (Microsoft, CompTIA, Cisco, etc.) Career...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
, ConnectWise, etc.) Basic PowerShell scripting (for automation and reporting) Familiarity with healthcare IT standards (HIPAA...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk...