experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC...
ConnectWise (PSA) Microsoft 365 Suite – Full Spectrum knowledge of platform and administrative tools SonicWall Management Tools...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
support tools and remote desktop protocols Tools & Systems (Preferred): PSA/Ticketing systems (Autotask, ConnectWise...
) such as Kaseya, ticketing system such as Autotask or Connectwise. provided exceptional customer service and technical expertise...
. Familiarity with Microsoft 365 migrations, Azure projects, or common SMB IT infrastructure. Experience with ConnectWise Manage... with ConnectWise Manage or similar PSA platforms. PMP, CSM, or similar certifications....
;Use remote control software (Intune, ConnectWise, etc.) to troubleshoot and resolve end user technical issues;Resolve...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support...
certifications strongly preferred. Security+ certification preferred. Experience with Cisco DUO and ConnectWise. Familiarity...
and scripting (PowerShell, Python) Experience with tools like ConnectWise, Visio, and network monitoring platforms EXPERIENCE...