like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting...
Experience with ConnectWise and Intacct strongly preferred Comfortable working in a chaotic environment with an unpredictable...
, and accuracy are noticed and rewarded. What you’ll do: Create accurate, timely invoices from our ConnectWise PSA system Ensure... between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized Prepare simple weekly AR snapshots for leadership...
-related field is preferred. Experience with ConnectWise and Kaseya is a significant advantage. Mac/iOS Experience...
: Experience with ConnectWise Manage or similar platforms PMP or other project management certifications Experience building SOWs...
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
. Microsoft Office suite. Triage all incoming issues and open tickets accordingly in ConnectWise. Intake and prioritize support... tickets into ConnectWise. Perform cross platform collaboration with voice and system teams to isolate technical issues...