and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
, ConnectWise, or similar ERP platforms). Outstanding ability to work both independently and within a team environment. Works well...
, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred. Supervisor experience preferred... IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle... Networking fundamentals Hardware & software troubleshooting Experience with: ConnectWise, Kaseya VSA, Jira, ServiceNow...
with Remedy BMC is highly relevant and transferable to ConnectWise PSA.) SLA Management, Reporting & Service Control Monitor... BMC, ConnectWise PSA or similar) Microsoft 365 and SharePoint SAP, Intellidispatch, RDC, Avaya (advantageous) Solid...
with a Managed Service provider and using the toolsets of an MSP, as listed below, are a major plus. Connectwise ITGlue Kaseya RMM...
with Remedy BMC is highly relevant and transferable to ConnectWise PSA.) SLA Management, Reporting & Service Control Monitor... BMC, ConnectWise PSA or similar) Microsoft 365 and SharePoint SAP, Intellidispatch, RDC, Avaya (advantageous) Solid...
appropriately Manage escalations and de-escalations with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya... desktop & server Networking fundamentals Hardware & software troubleshooting Experience with: ConnectWise, Kaseya...