National Service Delivery Manager
and review with Clients. Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft...
and review with Clients. Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft...
, such as NinjaONE, Kaseya, or Connectwise Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
-to-Haves Strong relationships with IT vendors in various fields. Experience with ConnectWise Sell platform. Familiarity...
to be certified with Cisco Duo within 30 days. Able to complete mandated Connectwise training within 30 days Strong technical...
trends, and make data-driven decisions. ·ConnectWise experience preferred. Why you’ll love working here At COURSER...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...