in technical or managed services. Familiarity ConnectWise Experience with lead generation, appointment setting, or client...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred. Supervisor experience preferred... IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech...
, ConnectWise, or similar ERP platforms). Outstanding ability to work both independently and within a team environment. Works well...
with a Managed Service provider and using the toolsets of an MSP, as listed below, are a major plus. Connectwise ITGlue Kaseya RMM...
with Remedy BMC is highly relevant and transferable to ConnectWise PSA.) SLA Management, Reporting & Service Control Monitor... BMC, ConnectWise PSA or similar) Microsoft 365 and SharePoint SAP, Intellidispatch, RDC, Avaya (advantageous) Solid...
with Remedy BMC is highly relevant and transferable to ConnectWise PSA.) SLA Management, Reporting & Service Control Monitor... BMC, ConnectWise PSA or similar) Microsoft 365 and SharePoint SAP, Intellidispatch, RDC, Avaya (advantageous) Solid...
appropriately Manage escalations and de-escalations with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya... desktop & server Networking fundamentals Hardware & software troubleshooting Experience with: ConnectWise, Kaseya...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle... Networking fundamentals Hardware & software troubleshooting Experience with: ConnectWise, Kaseya VSA, Jira, ServiceNow...