provisioning, and mailbox management. Use remote access software, such as ConnectWise, ManageEngine. Maintain and improve remote... support infrastructure (ConnectWise, ManageEngine), including scripting automations, ticket workflow tuning, and performance...
with CRM/PSA tools (e.g., HubSpot, Salesforce, ConnectWise, or similar) Strong CRM discipline, including account health...
with CRM/PSA tools (e.g., HubSpot, Salesforce, ConnectWise, or similar) Strong CRM discipline, including account health...
customer service and interpersonal skills Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise...
Exposure to ServiceNow, SysAid, ConnectWise, or similar ITSM tools Experience supporting Microsoft Teams and conference room...
with ConnectWise or similar professional services automation (PSA) or ticketing platforms. Experience working in an MSP, carrier...
ConnectWise calendar appointments for all technical support staff to coordinate project and support work maximizing utilization..., and emergency requests. Ensures that ConnectWise Dispatch Portal provides an accurate reflection of work scheduled on-site...
management or operational/data analysis roles Experience working with ITSM tools such as ConnectWise or similar platforms...
customer service and interpersonal skills Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, NinjaOne, ConnectWise, Sophos...