Help Desk Support Level 2
/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise...
/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise...
, and accuracy are noticed and rewarded. What you’ll do: Create accurate, timely invoices from our ConnectWise PSA system Ensure... between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized Prepare simple weekly AR snapshots for leadership...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
-related field is preferred. Experience with ConnectWise and Kaseya is a significant advantage. Mac/iOS Experience...
: Experience with ConnectWise Manage or similar platforms PMP or other project management certifications Experience building SOWs...
tools (e.g., Syncro, ConnectWise, Autotask, Intune) is a plus but not required-training will be provided Strong written...
like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
, DATTO, Active Directory, etc.... · Triage hardware and software issues, documenting tickets accordingly in ConnectWise..., and closure of incident tickets into ConnectWise. · Perform cross platform collaboration with voice and system teams to isolate...
. Microsoft Office suite. Triage all incoming issues and open tickets accordingly in ConnectWise. Intake and prioritize support... tickets into ConnectWise. Perform cross platform collaboration with voice and system teams to isolate technical issues...